Terms of Service

PLEASE READ THE EXPERTS' TERMS OF USE CAREFULLY

PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY BEGINNING TO USE THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS AND THE REFERENCES TO OTHER DOCUMENTS CONTAINED HEREIN (COLLECTIVELY THE “AGREEMENT”). IF YOU DO NOT AGREE TO THE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICE.

1 – Introduction

We are PT Assistance ehf., a company incorporated and operating under the laws of Iceland, with registered address at Hafnarstræti, 600 Akureyri, Iceland (“we”, “us” or “PT”). We are registered for VAT under VAT number 135912.

We offer a platform called PT Assistance (hereinafter the “Platform” and together with all services provided in connection with the Platform hereinafter referred to as the “Service”). The Service is an online and mobile solution (technical software solution) that enables professionals to provide remote care to their clients by sending them exercise programs. You may not use the Service for any other purpose.

You are solely responsible for all information, images, videos or other content or data that you post or upload to the Platform, or transmit through the Service.

We advise you to read these Terms of Use carefully so that you are aware of your rights and obligations when using the PT Services. Questions about the Terms of Use should be sent to: ptassistance@ptassistance.com

2 – General

A subscription gives the subscriber access to a training platform that the subscriber has selected and paid for.
Termination must be notified by the 26th day of each month and will take effect at the end of the month following the date of receipt of the notice. If termination is received after that time of the month, it will take effect at the end of the following month.
If a subscriber chooses to cancel a subscription, they must notify such changes by sending an email to ptassistance@ptassistance.com. All responsibility for such notifications reaching PT in a proper and timely manner rests with the subscriber.
The subscriber shall pay the monthly fee in advance according to the price list that is in force at PT at any time. The price list may change during the contract period. The final date of invoices is the 8th day of each month and the due date of invoices 5–6 days before (may change if it is a public holiday or weekend). If an invoice is paid after the due date, the subscriber shall pay late payment interest from the due date to the date of payment according to Chapter III of Act No. 38/2001 on interest and indexation.
If a subscriber has any comments on invoices, they must report them without delay and no later than the due date/closing date. Otherwise, the invoice is deemed to have been accepted.
If a customer requests that an invoice be debited directly from a payment card, a payment slip is not issued and PT sends the claim electronically to the customer's home bank according to PT's price list.
PT respects the general terms and conditions of payment processing companies/card issuers regarding the storage of card numbers, but otherwise the provisions of PT's privacy policy regarding the processing of personal data apply, which is considered an integral part of these terms.
PT reserves the right to change or supplement these Terms of Use at any time by posting updated terms on the Website. Any changed or supplemented terms will be notified to you by email to the email address registered with your account and by a notice on the Website prior to the effective date of the updated terms. If you continue to use the Service after that date, you irrevocably agree to the changed or supplemented terms.

3 – Service and accessibility

The Platform is accessible through the website ptassistance.com. To access the Service, you must have a registered account.
Provided that you fully and continuously comply with all obligations under these Terms of Use, PT grants you a limited, personal, revocable, non-exclusive, non-transferable and non-assignable (not assignable to third parties) right to use the Service, including the Platform, for the above purposes.
PT will use reasonable efforts to provide the Service with reasonable care. You agree that the Service, including the Platform, contains only the functionality and features described in the current documentation as it is at the time you use it (“as is” and “as available”). All use of the Service is at your own risk. PT does not warrant that the Service will be uninterrupted or error-free, and PT is not responsible for any part of the Service infrastructure (including the Internet) that is beyond PT’s reasonable control.
PT shall always have the right, without being liable to you in any way:

to make procedural and technical changes and/or improvements to the Platform and/or the Service; and
to temporarily suspend or restrict the Service or your access if PT deems it necessary, for example for preventive, corrective or adaptive maintenance. PT will notify you of any temporary unavailability or restricted use as soon as reasonably possible.

4 – Your responsibilities

When using the Service, you are not permitted to perform any of the following activities:

making available any material (including any information, data or materials such as exercise programs (hereinafter “Materials”)) that, in PT’s opinion, is discriminatory, offensive, libelous or otherwise inappropriate;
to process personal data except in accordance with applicable law;
to make available Content that contains viruses, Trojan horses, worms, robots (bots) or other software that may cause disruption, damage or harm to the Platform or data, render it unusable or inaccessible or delete data, or that may absorb them, or that is intended to circumvent the technical protection measures of the Service, the Platform and/or PT's computer systems;
creating or sending unwanted or unsolicited content (spam);
to make available Content that may harm the interests and reputation of PT.

PT reserves the right, without notice, to shorten, edit, reject and/or remove any Content at its sole discretion and without liability.
Violations of this Article 4 may result in temporary suspension or termination of the right to use the Service, and PT may in any event claim full damages for violations of Article 4.

5 – Liability (liability for damages)

To the extent permitted by law, PT is not liable for any damages (including direct and indirect damages), however caused (including due to our negligence), which you suffer or may suffer in connection with:

your access to or use of the Service, Content (including PT Content, User-Submitted Content, and Exercise Programs) or related websites;
a decision or action you take in reliance on Content (including PT Content and User-Submitted Content);
an error or defect in the Service; or
violation of applicable laws by another user.

Your right to claim damages from PT, whether based on contract, tort or other legal theory, is subject to your informing PT promptly as soon as you become aware of facts or events that may give rise to such a claim and at the latest within three weeks of becoming aware of such facts or events.
Nothing in this article limits or excludes either party's liability:

for death or personal injury caused by the negligence of the relevant party;
due to fraud or fraudulent misrepresentation; or
for other damages that cannot be excluded or limited by law.

6 – Information about the Service

We do not warrant or represent that any information (including, without limitation, any Content) on the Service is accurate, complete, or suitable for your intended use. You are responsible for your use of such information and should conduct your own investigations to verify that the information is accurate, complete, and suitable for your use.
All exercises available on the Service are for demonstration purposes only. You acknowledge that healthcare professionals are responsible for ensuring that exercises and exercise programs created for clients are appropriate for the individual client.
PT does not recommend or endorse any information on the Platform or information made available through the Service.
The Service may from time to time contain links to websites operated by third parties. Such links are provided for your convenience and are not under the control of PT. PT is not responsible for the content (including the accuracy, completeness or suitability for your intended use) of any linked websites or any links that may be contained therein. PT does not endorse any information on any linked websites or any associated organizations, products or services.

7 – Warranties and indemnifications

PT does not guarantee:

that the Service will always be available to you without interruption, defects or irregularities;
that the Service will be effective or that use of the Service will produce specific results; or
that information provided through the Service is accurate, up-to-date and complete.

PT is not responsible for (and specifically disclaims all liability to you for):

purchase and/or the proper functioning of your infrastructure;
loss, damage, inaccuracy and/or incompleteness of the Content;
transmission errors, failures or unavailability of computer, data or telecommunications systems, including the Internet;
unauthorized use or attempted unauthorized use of the Service;
make backup copies of the Content; or
administration of the Service, including checking settings, use of the Service, and how the results of the Service are utilized.

PT may provide application programming interfaces (APIs) to allow integration of the Service with other services and platforms. PT is not responsible for (and specifically disclaims any liability to you for) such other services and platforms with which the Service integrates or which integrate with the Service.

Last updated in March 2024

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